Returns & Exchanges

Due to the perishable nature of our food products, we cannot accept returns. However, if your order arrives damaged or incorrect, we are committed to making it right.

Return Process

• 1.
  Inspect Goods

  Examine your package immediately upon arrival to ensure all items are present and frozen/fresh.

• 2.
  Document Issues

  Take clear photos of any damaged packaging or incorrect items received within 24 hours of delivery.

• 3.
  Contact Support

  Email our team with your order number and photos to request a refund or replacement.

• 4.
  Resolution

  Our team will review your claim and process a credit or ship a replacement within 3-5 business days.